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ok96 sets out these legal terms so you know exactly what governs your account, your transactions through bKash or Nagad, and the content you access on this site. Access and eligibility depend on your local law and the eligible regions we currently serve.
These terms govern every interaction between you and ok96 — from the moment you open an account to each session you run and every wallet transaction you initiate using bKash, Nagad or Rocket. We operate under a framework that depends on the jurisdiction you access the site from, and we do not represent that access is lawful in every location. If local law in your area restricts or prohibits online gaming, you are responsible for determining whether you may use this service before continuing. We set the terms of account creation, session conduct, content availability and transaction records. Wallet payments via bKash and Nagad are governed by the terms of those respective services in addition to ours, and any discrepancy between a wallet provider's terms and ours should be brought to our support team for clarification. We may update these legal terms when regulatory or operational circumstances change. When we do, we publish the revised terms on this page, and continued use of your account after publication counts as acceptance. If you disagree with any revision, you may close your account by contacting support before using the service further.
Not every aspect of your experience falls under a single set of rules. These terms define four distinct areas so you can identify which applies to your situation and where to direct any question.
Registration, login, session activity and account suspension all fall within these terms. We set the conditions for account creation and may restrict access where local law or account conduct requires it. Your eligibility depends on your region.
Deposits and withdrawals processed through bKash, Nagad or Rocket are covered by both our terms and the respective wallet provider's own conditions. Transaction records are visible in your account history and form part of our audit trail.
Games, odds displays, promotional notices and editorial text on this site are covered by our content and intellectual property terms. You may not reproduce, redistribute or commercially reuse any site content without our written consent.
External services — including mobile wallet providers, game studios and any linked third-party platforms — operate under their own separate terms. We are not liable for conduct, errors or policy changes originating within those third-party services.
You hold several concrete rights relating to your account data and how we handle it. These are not abstract entitlements — each has a specific route you can follow from within your account or through our support channels. Reviewing your transaction history requires no prior request; it is visible directly in your account wallet section, covering every bKash and Nagad movement recorded against your account. Correcting personal details such as your registered name, contact number or preferred payment method can be done by raising a correction request through the support chat shown on the site. If you believe a transaction has been recorded incorrectly, you can flag it in writing through the same channel and we will cross-reference it against our records. Requesting a full account data summary, or asking questions about how your information is held, is handled through our published contact route — details are in the support section below. Each request is logged and we respond through the same channel you used to reach us.
Your account history shows every transaction, session and wallet movement. Open the account section after logging in to see the full record, including bKash and Nagad entries dated and timestamped.
If your registered details are inaccurate, raise a correction request with our support team. Include your account reference and the specific field you need updated so the team can verify and apply the change.
Any clause in these terms that is unclear can be queried directly through support. We will explain how the clause applies to your account and, where relevant, point you to the specific policy section that governs your situation.
For account-level matters — access issues, transaction disputes or information requests — contact us via the support route published on this site. We log every request and respond through the channel you used.
If you have a question about these legal terms, an account dispute or a request about your personal data, use one of the contact routes below. We do not publish channel hours or response guarantees we cannot verify, but each route is monitored and your query will be logged on receipt.
The live chat icon is available from within your signed-in account. Use it for immediate policy questions, account access issues or transaction queries related to bKash and Nagad. Every conversation is logged to your account record.
For written records of policy requests, data queries or formal account matters, email the support address published in the site footer. Include your account reference and a clear description so the team can locate your record without delay.
The help section inside your account covers common policy questions, transaction records and account management steps. Check there first — many queries about wallet history, Nagad entries and account corrections are answered without needing to contact the team.
Our approach to data handling, cookies, account security and retention follows the obligations set out in these legal terms. Each area below describes what we do and how you can act on it.
We collect only the information needed to operate your account — registration details, session activity and transaction records including bKash and Nagad movements. We do not sell account data to third parties. You can request a summary of held data through our support contact route.
We use cookies to maintain your session state across devices, remember your account preferences and monitor site performance. You can manage cookie settings through your browser. Disabling certain cookies may affect how your account session loads on your mobile device.
Account credentials are your responsibility to keep private. If you believe your account has been accessed without your authorisation, contact support immediately via the live chat route. We will log the report and follow the account security steps set out in these terms.
We retain account and transaction records for the period required under the operational and legal obligations that apply to our service. If you close your account, you may request confirmation of the retention period for your data through our email support route.
These questions come from real account queries about how our legal terms apply, what your rights are and how to act on them.
Yes. Initiating a deposit or withdrawal through bKash or Nagad constitutes use of the ok96 service and is covered by these terms. Wallet provider terms run alongside ours — both apply to the transaction. If there is a conflict between the two, contact support for clarification.
Access depends on your local law and eligible region. We do not confirm legality for individual locations. You are responsible for checking whether online gaming is permitted in your area before creating or continuing to use an account on ok96.
Send a written request through our email support route published in the site footer. Include your account reference. We will identify the records associated with your account and respond through the same channel within the timeframe set out in our data handling commitments.
Transaction and session records are retained for the period required by the operational and legal obligations that govern our service. After closing your account, you may contact support to ask about the specific retention period that applies to your records.
Revised terms are published on this page. The date of the most recent update is shown at the top of the terms document. Continuing to use your account after an update is published counts as acceptance. If you disagree with a change, contact support before your next session.
Open the transaction history in your account wallet and locate the entry in question. Then contact support through live chat or email with your account reference and the transaction date. We cross-reference our records with the wallet provider log to resolve the discrepancy.