Casino / Live
These terms set out the rules that apply when you open and use an ok96 account, including how we handle your session, your wallet activity through bKash or Nagad, and what each party is responsible for. Access and eligibility depend on your local law and the regions we support at the time you use the platform.
By creating and using an ok96 account, you confirm that you have read these terms and that you agree to follow them each time you access the platform. We may update these terms from time to time; when we do, we will note the change within the account area so you can review it before your next session. Continued use after a posted update means you accept the revised version. These terms cover the entire relationship between you and ok96 as operator: account registration, wallet funding through bKash or Nagad, session behaviour, the use of session controls, and how disputes are raised. They do not override any applicable law in your jurisdiction, and nothing here should be read as a legal guarantee of access where local regulation restricts it. If a clause turns out to be unenforceable under local law, the rest of the terms remain in full effect. Where a specific product area — such as our sportsbook or live casino tables — carries its own supplementary rules, those rules work alongside these general terms and are shown in the relevant section of your account. If there is a conflict, the product-specific rule applies to that area. Any question about how a term reads should be directed to our support route before you act on an assumption.
Wallet funding and withdrawal requests made through bKash are subject to these terms and the transaction limits shown in your account at the time of each request.
Nagad transfers operate under the same account-level rules. Limits and verification steps are shown inside your wallet section before you confirm any transaction.
If Rocket is available as a payment route in your region, the same account terms apply. Check your wallet section for current availability and any region-specific notes.
These terms draw clear lines between what ok96 governs directly and what falls outside our control. Understanding the scope helps you know where to direct a question and which set of rules applies to a given situation. We aim to make that boundary readable, not buried in clauses.
The creation, verification, suspension and closure of your account are fully within the scope of these terms. This includes login behaviour, session duration and any access restrictions we apply based on your region or account status.
Deposits and withdrawal requests processed through bKash or Nagad on the ok96 platform fall inside these terms. The limits, verification requirements and dispute steps shown in your account wallet all sit under this policy.
Games, odds displays and promotional notices published on ok96 are covered by these terms regarding how we present and update them. We make no warranty that content is error-free, but we do commit to correcting material errors when they are reported.
Payment networks like bKash and Nagad operate under their own service agreements. Game studios such as Pragmatic Play and Spadegaming have their own licences and content rules. We are not liable for those third-party terms, and a dispute with a network or studio must also be directed to that provider.
These terms are not one-directional. You have concrete options available to you at any point during your account relationship with us. Your transaction history — every bKash deposit, Nagad transfer, session record and account adjustment — is accessible from the history section of your signed-in account. If something looks incorrect, you can raise a correction request through the support route before assuming the record is final. We will review it and respond through the same channel. You can also request a full account statement at any time by contacting support and identifying the date range you need. Account details such as your registered mobile number or preferred payment method can be updated through the account settings page; some changes require identity confirmation before they take effect, and the fields themselves explain what verification is needed. If you disagree with how a specific term applies to your situation, write to us through the published support route: we will give you a substantive answer rather than a form reply.
Open the transaction history section of your account to view every deposit, withdrawal and session event. Records are grouped by date and payment method, so bKash and Nagad activity are easy to locate separately.
Update your registered mobile number or linked payment method through account settings. Fields that require identity confirmation will tell you what to submit; we do not ask for more than what is shown on that screen.
If a clause is unclear or you believe a term has been applied incorrectly to your account, contact us through the live chat or email route. Describe the specific term and the action it relates to so we can give a precise answer.
For account-level actions — such as requesting a statement, querying a transaction limit or asking about session controls — reach us through the support channel in your signed-in account area. We handle these under the same policy framework.
If you need to raise a question about how these terms apply to your account, three contact routes are available. Use the one that fits the urgency and nature of your question — live chat for time-sensitive account matters, email for detailed written queries, and the in-account message centre for non-urgent policy questions tied to a specific transaction or record.
Open the chat icon from the footer of any page while you are signed in. Describe the term or account action you are asking about; the agent will reference these terms directly in their response.
Send a written query to the support email address shown on the Contact page. Include your registered mobile number and the section of the terms your question relates to so we can route it to the correct team.
Log in and open the message centre from your account dashboard. This route keeps a full thread of your query and our replies in one place, which is useful if the question involves a specific transaction or policy clause.
We want you to understand exactly how ok96 manages the commitments in these terms — not just what the rules say, but how we operate against them day to day across account security, data retention and the process for requesting changes.
Your account credentials and linked payment methods — including bKash and Nagad wallet details — are stored under access controls that limit who within our operation can view them. Session tokens expire after inactivity, and any login from an unrecognised device triggers an additional confirmation step shown on screen.
We retain account records, transaction logs and session data for as long as your account is active and for the period required by the terms of the jurisdictions we operate in. When you close your account, you can request a summary of the records we hold before deletion begins.
We use session cookies to keep you signed in across pages and to remember your preferred payment method between visits. Analytics cookies help us identify where the account flow breaks down on mobile. You can adjust cookie preferences from the footer of any page.
If you believe a term should be revised or applied differently to your account type, write to us through email support with the specific clause and your reasoning. We log all such requests and review them when we update the policy. We cannot guarantee a change, but every submission is read.
These questions cover the points we hear most often when someone reads through the terms for the first time. If your question is not here, the support routes in the section above will get you a direct answer.
Yes. Any deposit or withdrawal request you make through bKash or Nagad within your ok96 account is governed by these terms. The transaction limits and verification steps shown in your wallet section are part of these terms, not separate rules.
Access and the enforceability of specific clauses depend on your local law and the eligible regions we support at any given time. If a change in local regulation affects how a term applies, we will update the relevant clause and note the change in the account area before it takes effect.
Your account history and wallet records are stored at account level, not on a specific device. Logging in on a new device will show the same transaction history. An unrecognised device may trigger a confirmation step shown on the login screen, which these terms cover under account security.
Open the transaction history in your signed-in account, identify the specific record and contact us through live chat or email with the transaction reference. We will review it against the account log and the applicable clause and give you a written response through the same channel.
We will post a notice in the account area before a significant update takes effect. Continued use of the account after that notice constitutes acceptance of the revised terms. For minor corrections such as spelling or formatting, we update without a formal notice period.
Write to us through email support, naming the specific clause and the decision you are questioning. We treat these as formal policy queries and respond with a substantive explanation. If the matter involves a third-party provider, we will tell you which contact route applies to that provider.