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ok96 collects and stores only the information needed to keep your session running cleanly across the devices you use every day. This policy sets out what we collect, why we hold it, and the steps available to you when you want to review, correct or remove your records — with access depending on your local law and eligible region.
When you open an account with us, we collect the details you submit during registration — name, contact address, and the payment method you choose to connect, whether that is bKash, Nagad or Rocket. We also record session activity: the device type, browser, and the pages you navigate during each visit. This data serves three purposes: verifying your identity at sign-in, processing your wallet transactions correctly, and keeping your account preferences consistent across sessions. We do not sell your personal data to third parties for marketing use. Where we share data with a payment processor — for example, to confirm a bKash deposit or a Nagad transfer — that sharing is limited to what that processor needs to complete the transaction. Retention periods depend on the type of record: active session logs are held for the duration your account remains open; transaction records linked to bKash, Nagad or Rocket activity are kept in line with applicable financial record requirements. If your account is closed, we retain only the minimum records required under the rules that apply to your region. Availability of this service depends on local law and eligible regions.
bKash deposit and withdrawal records are processed through the bKash payment rail. Only transaction-level data needed to complete and verify that activity is shared with the processor.
Nagad wallet transfers generate a transaction reference held in your account history. We use that reference only to confirm the transfer and match it to your session record.
Rocket payments follow the same data-handling approach as other wallet rails. Your Rocket reference number is stored against your account transaction log and not used for any other purpose.
This policy covers information we hold directly — your registered account, your on-site navigation and the wallet transactions you complete through our platform. It does not extend to the practices of third-party services you access from links within the site, or to the privacy rules of payment processors like bKash or Nagad operating under their own terms. Understanding the boundary helps you know which organisation to contact when a specific data question arises.
Login timestamps, device identifiers and session duration data sit within the scope of this policy. You can request a summary of this record through the account support route.
Deposit and withdrawal references logged against your account — including bKash and Nagad entries — are covered here. The payment processor's own privacy terms govern data held on their side.
Pages you browse, game lobbies you open and any account settings you adjust are tracked within this policy's scope. This record supports session continuity across your devices.
External links, payment processor portals and any service operating outside our domain are not covered by this policy. Each of those services maintains its own data terms.
Your account data does not sit beyond reach. From the account settings page, you can review the details we hold on file — contact address, linked payment method and recent session records. If any detail is wrong, the correction fields are visible directly in your profile section; update them and the change applies to your active session immediately. For records that are not editable from the account page — such as historical transaction references linked to bKash or Nagad activity — you can raise a question through our support route and a team member will walk through the record with you. If you want to request data removal or raise a concern about how a specific record is held, the support contact path handles those requests too. All requests are subject to the retention rules that apply to your region and the legal requirements that govern financial transaction records. Availability of any data-access step depends on your local law and the eligible region your account falls under.
Open the account settings page after signing in. Your registered contact details, active payment method and session history are visible there without needing to contact support.
Edit fields directly in your profile section for most details. Changes take effect in your current session. Fields that require identity verification will show the steps needed.
For transaction references or session logs not visible from the account page, raise a request through our support route. A team member will review and respond to the specific record you name.
Send a removal request through the published support contact path. We process removal in line with applicable regional rules; some financial records must be retained for a minimum period by law.
If this policy raises a question you cannot resolve from the account page, the routes below connect you with the team that handles data and account enquiries. Use the channel that works for your device — all three routes are published on the site and monitored by the same support team.
Open the live chat widget from any page while signed in. State that your question is about a privacy or data record and the agent will route it to the right team.
Send a detailed message to the support email address shown in the contact section of the site. Include your registered contact detail so the team can locate your account record.
The account help section lists common data and privacy questions with step-by-step answers. Check there first — many correction and review steps can be completed without contacting support.
Account security and data handling are not afterthoughts in how we run this platform. Every piece of information we store — from your login credentials to the transaction references tied to your bKash or Nagad wallet — is held behind account-level access controls that require authentication before any record is visible. We review the data we hold on a periodic basis to confirm that retention is still necessary, and we do not hold records longer than the applicable rules require. Cookies on the site serve session continuity and preference memory; they do not pass personal identification to advertising networks. If this policy is updated in a way that affects how your data is used, we will make the revised version available on this page before the change takes effect.
Your data is accessible only after authentication. Session records, wallet references and contact details are not visible without a valid signed-in state on the correct device.
Cookies on this site support session continuity and remember your account preferences across visits. They do not pass personally identifying information to advertising or analytics networks outside our platform.
We keep records only for as long as they are needed or required by applicable rules. Once a record passes its retention period, it is removed from active storage in line with our standard data cycle.
When this policy changes in a way that affects your data rights, we update this page before the change takes effect. Checking this page periodically keeps you current on how your account data is managed.
The questions below cover the data and privacy topics that come up most often. If your question is not listed here, the support routes in the section above connect you directly with the team that handles account data enquiries.
We collect the registration details you submit — name, contact address and your chosen payment method. We also record device type and session activity to keep your account consistent across visits. We collect only what is needed to run and secure your account.
When you complete a bKash or Nagad transaction, we share only the data that processor needs to confirm and complete the transfer — typically a transaction reference and account identifier. We do not share broader profile data with payment processors.
Sign in and open the account settings page. Your contact details, linked payment method and session history are visible there. For records not shown on that page, raise a request through our live chat or email support route and a team member will assist.
Yes. Editable fields in your profile section can be updated directly. For records that cannot be self-edited — including historical wallet references — contact support with the specific detail you want corrected or removed. Removal requests are processed subject to applicable regional rules.
Active account data is held while your account remains open. Transaction records, including bKash and Nagad references, are kept in line with the financial record requirements that apply to your region. Once a record passes its required period, it is removed from active storage.
No. This policy covers only data we hold on our own platform. If you follow a link to an external service — including bKash or Nagad's own portals — that service operates under its own privacy terms. We recommend reviewing those terms separately.